We have a qualified team of hosting specialists who are available to assist you 24/7 with a professional technical support.
Managed support ensures highest websites’ and applications’ performance with advanced levels of data security. It also supports future expansion plans through the following points:
24/7 Technical Support and Customer Care
We are always happy to communicate with our clients through the different channels including phone calls, ticketing system, or emails.
You will find a whole team dedicated to fully support you and answer all your inquiries.
Full Server Configuration
We perform installation of operating systems and all services configurations with the most recent and secure versions. Best practice procedures are followed while transferring your distinguished website and application for seamless and effective transfer without causing any down time.
Automated Data Backup
We’ve developed a secure system to preserve your data and manage your backups effectively making data loss almost impossible.
We optimize your databases and fix them to enhance performance and solve problems related to slow queries.
We also provide comprehensive analysis for your system so that, we can come up with highly effective recommendations to the development team.
Faster Browsing of Your Site and Applications
We’ve developed advanced tools to enable faster processing for users’ queries. Moreover, our tools allows you to handle larger numbers of users and serving them with the same exceptional performance.
Highest Levels of Safety and Protection
Our team has built a harmonious system of protocols and security tools which distinguishes HorizonTechs in the Arab world and adds a competitive advantage to our value proposition.
Advanced Monitoring System
It’s our smart system which is used to monitor all the servers, servers’ components, servers’ loads and provide early problems detection. In addition, the system provides preemptive on-the-spot solutions to prevent problem escalation.
The system would also send alarming notifications to our technical support team asking for immediate interference to prevent the problem from happening and hence affecting the provided service.